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Hey, everyone! We've released Driver App Version 6.3.0 on Thursday, July 31, 2025. Introduction of Driver Ride Summary, Time-gated “No-Show” option, Reminder for Seating & Equipment requirements for a route in the Driver App This release brings powerful updates to the Driver App, focusing on transparency, safety, and preparedness. These impr
Hey everyone! We released Version 4.77.3 on Monday, August 25, 2025. Enhancements & Fixes This release introduces key enhancements to search accuracy, cancellation charge flexibility, route reliability, and booking workflows. These updates improve operational efficiency, billing accuracy, and dispatcher control. Key Highlights Improved
Hey, everyone! We've released Driver App Version 6.2.0 on Monday, July 28, 2025. Introduction of Recurring Route Management with offer Accept/Reject workflow in Driver App This release delivers a major upgrade to the Driver App, enabling drivers to seamlessly view, evaluate, and respond to recurring route offers. With richer visibility into rout
Hey everyone! We released Version 4.69.0 on Tuesday, July 10, 2025. In-App Support Ticket Submission from TOBI To improve support efficiency and reduce delays in issue reporting, users can now submit support tickets directly from within the TOBI web application. This ensures real-time, context-specific ticket creation, leading to quicker triage a
Hey everyone! We released Version 4.72.0 on Thursday, July 31, 2025. Enhancements to expression-based price rules This release introduces a major enhancement to the TOBI , enabling support for multiple Sites/Places with configurable start and end times . This new feature allows the system to intelligently determine pickup and drop-off addresses &
Hey everyone! We released Version 4.71.0 on Monday, July 28, 2025. Enhancements to expression-based price rules This release introduces enhancements to the expression-based price rules, enabling customized fare variables tailored to operational requirements. These features strengthen the foundation for rule-based pricing, built to be dynamic, aud
Hey everyone! We released Version 4.74.0 on Thursday, August 07, 2025. Enhancements to Booking Portal - Select Existing Caregivers While Adding Students This release introduces the ability to search and select existing caregivers from the guardian database when adding a new passenger in the booking portal. This streamlines the process and reduces
Hey everyone! We released Version 4.78.0 on Thursday, August 28, 2025. Dispatch UI Enhancements: Site & Grade Support Across Booking Form and CSV Uploads This release introduces major improvements in the Dispatch UI and booking workflows with new capabilities for Site and Grade associations . These updates streamline booking entry across fo
Hey everyone! We released Version 4.76.0 on Monday, August 18, 2025. Dispatcher Notifications & Alerts Enhancements This release focuses on strengthening the Dispatcher Notification System in the TOBI Dispatch Portal. New features, alerts, and UI improvements have been introduced to help dispatchers stay informed in real time, respond to oper
Hey everyone! We released Version 4.77.0 on Tuesday, August 19, 2025. Enhanced Trip Reminder Notifications & Caregiver alerts We’ve introduced several new updates to improve booking efficiency, passenger communications, and caregiver visibility. These updates helps in ensuring smoother operations, improve communication reliability and reduce
Hey everyone! We released Version 4.75.0 on Friday, August 08, 2025. Enhancements to the Operations screen This release introduces key enhancements to improve dispatcher control and prevent scheduling errors. Dispatchers can now choose whether a driver reassignment applies only to the selected date or to all future dates, with a confirmation pop-