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Driver App Permissions (iPhone)
Published October 16th, 2025 by Tobi Customer Support
In order for the Tobi Driver app to work properly, it requires certain permissions. If any of these are not turned on or set properly, the driver will need to edit their permissions and update them. You can find these on the iPhone by going to Settings >> Apps >> Tobi. App Settings The settings for the Tobi app should include: Location:
What's New - TOBI v4.77.0 - August 19, 2025
Published August 21st, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.77.0 on Tuesday, August 19, 2025. Enhanced Trip Reminder Notifications & Caregiver alerts We’ve introduced several new updates to improve booking efficiency, passenger communications, and caregiver visibility. These updates helps in ensuring smoother operations, improve communication reliability and reduce
What's New - TOBI v4.72.0 - July 31, 2025
Published July 31st, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.72.0 on Thursday, July 31, 2025. Enhancements to expression-based price rules This release introduces a major enhancement to the TOBI , enabling support for multiple Sites/Places with configurable start and end times . This new feature allows the system to intelligently determine pickup and drop-off addresses &
What's New - TOBI v4.71.0 - July 28, 2025
Published July 25th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.71.0 on Monday, July 28, 2025. Enhancements to expression-based price rules This release introduces enhancements to the expression-based price rules, enabling customized fare variables tailored to operational requirements. These features strengthen the foundation for rule-based pricing, built to be dynamic, aud
What's New - TOBI V4.97.0 - November 18, 2025
Published November 17th, 2025 by Tobi Customer Support
Hey everyone! We are releasing Version 4.97.0 on Tuesday , November 18, 2025 . This release introduces foundational enhancements to the CIM Passenger Profile, giving dispatchers clearer visibility into Passenger tags and ensuring tag changes stay synchronized with Standing Orders and trip workflows across the system. Key Highlights Passenger Profile
What's New - TOBI V4.95.0 - November 13, 2025
Published November 12th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.95.0 on Thursday , November 13, 2025. This release introduces enhancements to Run Itinerary visibility and first-trip ETA accuracy. Dispatchers can now see wait times clearly within multi-stop runs, understand how intermediate pickups align to schedule, and rely on improved ETA validation for first pickups — ensur
What's New - TOBI V4.98.0 - November 21, 2025
Published November 17th, 2025 by Tobi Customer Support
Hey everyone! We are releasing Version 4.98.0 on Friday , November 21 2025 . This release introduces major enhancements to passenger identity management, expanded CSV import support for name and language fields, improved Booking Portal update handling for recurring trips, the ability to end Standing Orders directly from CIM, and several backend stab
What's New - Driver App v6.2.0 - July 28, 2025
Published July 25th, 2025 by Tobi Customer Support
Hey, everyone! We've released Driver App Version 6.2.0 on Monday, July 28, 2025. Introduction of Recurring Route Management with offer Accept/Reject workflow in Driver App This release delivers a major upgrade to the Driver App, enabling drivers to seamlessly view, evaluate, and respond to recurring route offers. With richer visibility into rout
What's New - TOBI v4.69.0 - July 10, 2025
Published July 10th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.69.0 on Tuesday, July 10, 2025. In-App Support Ticket Submission from TOBI To improve support efficiency and reduce delays in issue reporting, users can now submit support tickets directly from within the TOBI web application. This ensures real-time, context-specific ticket creation, leading to quicker triage a
What's New - TOBI V4.99.0 - December 04, 2025
Published December 4th, 2025 by Tobi Customer Support
Hey everyone! We are releasing Version 4.99.0 on Thursday , December 04, 2025 . This release focuses on tag-driven workflows , standardized passenger identity (names & IDs) , patient photo management , smarter address handling , and better dispatcher controls around cancellations and trip tickets . The goal: make it much easier to find the right
What's New - TOBI V4.96.0 - November 13, 2025
Published November 12th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.96.0 on Thursday, November 13, 2025. This release focuses on improving pricing control, enhancing notification transparency for booking portal users, refining ETA recalculations on route changes, and addressing several key bugs related to recurring runs, route updates, and temporary route handling. Key Highlight
What's New - TOBI v4.89.0 - OCT 16, 2025
Published October 16th, 2025 by Tobi Customer Support
Tobi Platform Release 4.89.0 🚀 Tobi Platform Update Release 4.89.0 | October 2025 Faster. Smarter. Built for You. 💬 Booking Portal & Feedback One-click feedback submission directly from your dashboard Complete visibility with feedback list view and tracking Integrated response flow synced with dispatch operations Your win: Close the feedback loo
What's New - TOBI v4.78.0 - August 28, 2025
Published August 29th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.78.0 on Thursday, August 28, 2025. Dispatch UI Enhancements: Site & Grade Support Across Booking Form and CSV Uploads This release introduces major improvements in the Dispatch UI and booking workflows with new capabilities for Site and Grade associations . These updates streamline booking entry across fo
What's New - TOBI v4.77.3 - August 25, 2025
Published August 29th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.77.3 on Monday, August 25, 2025. Enhancements & Fixes This release introduces key enhancements to search accuracy, cancellation charge flexibility, route reliability, and booking workflows. These updates improve operational efficiency, billing accuracy, and dispatcher control. Key Highlights Improved
What's New - TOBI v4.90.0 - October 29, 2025
Published October 29th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.90.0 on Wednesday, October 29, 2025. Dispatcher Control, ETA Optimization, and Integration Enhancements This release focuses on improving dispatcher workflows, enhancing ETA job performance, and ensuring data consistency across integrations. The updates provide faster response times, smarter revival logic, and mo
What's New - Driver App v6.3.0 - July 31, 2025
Published July 28th, 2025 by Tobi Customer Support
Hey, everyone! We've released Driver App Version 6.3.0 on Thursday, July 31, 2025. Introduction of Driver Ride Summary, Time-gated “No-Show” option, Reminder for Seating & Equipment requirements for a route in the Driver App This release brings powerful updates to the Driver App, focusing on transparency, safety, and preparedness. These impr
What's New - TOBI v4.76.0 - August 18, 2025
Published August 20th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.76.0 on Monday, August 18, 2025. Dispatcher Notifications & Alerts Enhancements This release focuses on strengthening the Dispatcher Notification System in the TOBI Dispatch Portal. New features, alerts, and UI improvements have been introduced to help dispatchers stay informed in real time, respond to oper
What's New - TOBI v4.92.0 - November 7, 2025
Published November 6th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.92.0 on Friday, November 7, 2025. This release focuses on Run Suggestions, Route Assignment Validation, and Tenant-Level Configuration —delivering better dispatcher control, clearer validation visibility, and higher system accuracy. Key Highlights Run Suggestions — Route Assignment, Validation Visibility, and Te
What's New - Driver App v6.10.0 - December 08 , 2025
Published December 5th, 2025 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.10.0 on Monday , December 08, 2025 Spanish Language Support – Tobi Driver App Drivers can now use the Tobi Driver App in Spanish. Added full Spanish language support for core driver workflows. Drivers can switch between English and Spanish from the Driver App settings. All key screens, menus, and tr
What's New - TOBI V4.100.0 - December 11, 2025
Published December 11th, 2025 by Tobi Customer Support
Hey everyone! We are releasing Version 4.100.0 on Thursday, December 11, 2025. This release delivers major improvements to ETA recalculation reliability, new configuration controls for ETA thresholds, enhanced notifications for both Drivers and Dispatchers, UI updates for rider visibility, and fixes for route-sequencing ETA inconsistencies. Key High
Need Help?
Published October 23rd, 2025 by Tobi Customer Support
If you are running into issues or are not able to find the answer to your question in our knowledge base, you can submit a ticket to Tobi Customer Support and one of our team members will get back to you as quickly as possible. Best Practices Submit One Issue Per Ticket Focus on just one issue per ticket. This keeps communication clear and allows t
What's New - Driver App v6.9.1 - November 7, 2025
Published November 3rd, 2025 by Tobi Customer Support
Hey, everyone! We’ve released Driver App Version 6.9.1 on Friday, November 7, 2025. Geofence validation, Fairmatic Integration Enhancement This release includes important enhancements that improve trip integrity, reduce false no-shows, and give dispatchers better visibility into driver actions. Geofence Validation for Trip Actions To improve accurac
What's New - TOBI v4.91.0 - November 4, 2025
Published November 3rd, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.91.0 on Tuesday, November 4, 2025. Run Suggestions Performance Improvement, Dispatcher Visibility, and Platform Reliability This release focuses on making Run Suggestions faster and more reliable, improving dispatcher insight with historical results, enhancing routing accuracy through a new distance-matrix cache,
What's New - TOBI v4.74.0 - August 07, 2025
Published August 7th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.74.0 on Thursday, August 07, 2025. Enhancements to Booking Portal - Select Existing Caregivers While Adding Students This release introduces the ability to search and select existing caregivers from the guardian database when adding a new passenger in the booking portal. This streamlines the process and reduces
What's New - TOBI v4.75.0 - August 08, 2025
Published August 8th, 2025 by Tobi Customer Support
Hey everyone! We released Version 4.75.0 on Friday, August 08, 2025. Enhancements to the Operations screen This release introduces key enhancements to improve dispatcher control and prevent scheduling errors. Dispatchers can now choose whether a driver reassignment applies only to the selected date or to all future dates, with a confirmation pop-
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