Hey everyone!

We have released Version 4.101.0 on Wednesday, December 24, 2025.

This release delivers a broad set of enhancements across tagging, companion workflows, SMS and call confirmation handling, CSV imports, Driver App usability, and backend reliability—focused on improving safety, clarity, and operational control for dispatchers and drivers.

Key Highlights

Tag-Based Warning Framework — Dispatcher & Driver Awareness

What’s Changed:

Tags can now be configured with a “Show Warning” flag. Bookings using warning-enabled tags display:

• Warning icons on Trip Cards for dispatchers.
• Warning popups in the Driver App at key moments (schedule view, run open, arrival events).
• Multiple warning tags are clearly listed in tooltips and popups.
• Warning status dynamically updates if tag configuration changes after booking creation.

Why This Matters:

• Ensures sensitive or special-attention bookings are clearly visible across Dispatch and Driver workflows.
• Improves preparedness, safety, and situational awareness during routing and execution.

“Needs Review” Status — SMS & Call Response Handling

What’s Changed:

Trips are marked Needs Review when:

• SMS replies are not “1” (Confirm) or “2” (Cancel).
• Automated call responses return invalid or unmapped input.

Operations screen updates include:

Warning indicators on Trip Cards.

• Filters for Confirmed / Unconfirmed / Needs Review.
• Visibility into exact SMS text or call response reason.
• Dispatchers can manually confirm or unconfirm trips, overriding the Needs Review status.
• Looker dashboards now track Needs Review volumes and resolution outcomes.

Why This Matters:

• Prevents missed or ambiguous confirmations.
• Gives dispatchers full control to resolve unclear passenger responses confidently.

Companion-at-Appointment — Handoff Confirmation & Trip Ticket Visibility

What’s Changed:

Drivers are prompted to confirm handoff when offboarding passengers marked Companion at Appointment.

Optional capture of:

• Handoff person name
• Signature

Handoff details are:

• Logged in Activity Logs
• Displayed on Trip Tickets with timestamp and verification details

Why This Matters:

• Strengthens accountability and compliance during passenger handoffs.
• Provides clear documentation for audits and post-trip review.

CSV Import Enhancements — Companion Bookings

What’s Changed:

CSV import now fully supports Companion bookings and multi-leg scenarios.

For Companion records:

• When importing trips, select “Companion” as the Trip Purpose to create companion bookings
• Name, Phone, and MRN validation is bypassed.
• Existing companion profiles are reused when available.
• “Companion” tag is auto-applied if missing.
• Passenger validation rules remain unchanged.

Why This Matters:

• Eliminates import failures and manual cleanup.
• Ensures accurate and scalable creation of companion-related trips.

Booking Portal & CIM — Multi-Address Sync

What’s Changed:

• Addresses saved from the Booking Portal sync to CIM as temporary addresses.
• Legacy single-address fields have been hidden and deprecated on the Booking Portal.
• Multi-address data now syncs reliably in both directions between Dispatch and Booking Portal.

Why This Matters:

• Prevents data corruption and inconsistency.
• Prepares the platform for future multi-address UI enhancements.

Driver App Usability Improvements

What’s Changed:

• Driver App now displays First Name, Middle Name, Last Name, and Alias for each passenger stop.
• Name and alias data are consistently sourced from CIM and Booking workflows.

Why This Matters:

• Helps drivers quickly identify locations and access gated properties.
• Reduces unnecessary calls to dispatch.

Value Delivered

This release significantly strengthens operational clarity, safety, and data integrity across the platform—while improving dispatcher decision-making, driver confidence, and system robustness as Tobi continues to scale.

Thank you for choosing Tobi as your trusted partner. If you have any questions, please contact help@tobicloud.com.