Hey everyone!

We have released Version 4.104.1 on Wednesday, January 21, 2026.

Caregiver Experience, Reliability, and Dispatch Workflow Enhancements

This release focuses on improving the caregiver experience, system reliability, and dispatcher efficiency.
We’ve made foundational platform upgrades behind the scenes to ensure trips load faster, updates are more accurate, and logins are more reliable while also delivering clearer trip messaging and real-time capabilities in the Caregiver App. Dispatchers benefit from added safeguards that help prevent sequencing issues without disrupting existing workflows.

Key Highlights

Caregiver Experience Improvements

More Reliable Trip Data & Performance

What's Improved:

We enhanced the underlying services responsible for processing and delivering caregiver and Booking Portal trip data. These improvements strengthen performance, scalability, and system monitoring while keeping all existing functionality intact.

Value Delivered:

• Faster and more consistent trip loading.
• Improved reliability during peak usage.
• A more stable experience without user action required.

Enhanced Real-Time Communication Foundation

What's Improved:

The Booking Portal now supports real-time communication infrastructure at the user level, enabling faster updates and future real-time features.

Value Delivered:

• Improved responsiveness for real-time interactions.
• Strong foundation for upcoming live updates and notifications.
• No change to current workflows.

Clearer, Status-Based Trip Messaging

What's Improved:

Trip messaging in the Caregiver App now adapts to each trip’s status, showing scheduled, estimated, or actual times at the right moments.

Value Delivered:

• Eliminates confusion caused by incorrect or outdated time references.
• Makes it easier for caregivers to understand trip progress at a glance.
• Builds trust in real-time trip tracking.

Improved Login Stability

What's Improved:

We resolved an issue where some users were redirected back to the login screen after successfully completing OTP verification.

Value Delivered:

• Caregivers stay logged in after successful authentication.
• Trip data loads only after login is fully completed.
• Fewer interruptions during sign-in.

Dispatcher Workflow Improvements

Chronological Trip Order Warning

What's Improved:

Dispatchers now receive a non-blocking warning when attempting to save a run that contains trips arranged out of chronological order.

Value Delivered:

• Helps catch sequencing issues early.
• Reduces downstream operational errors.
• Maintains dispatcher control without blocking progress.

Thank you for choosing Tobi as your trusted partner. If you have any questions, please contact help@tobicloud.com.