Instant Messaging and Chat
Table of Contents
Users can interact with drivers via an internal chat system, which is also available to other web users.
Key Features
Default Messages for Drivers: Set up default messages for the drivers so that they can send messages with a click.
Dispatcher Communication with Drivers: For all dispatches, there is a pre-defined group with each driver named "Driver name - All Dispatchers."
Any dispatcher can reply to the driver and add any other role's user.
Driver communication with Dispatchers on base: On the mobile app, drivers only have one group named "Dispatch to Base" from which they can send messages that will be notified to all dispatchers.
1:1 Chat: Web users can chat with each other internally.
Group chat with web users: You can create a group chat with multiple users.